At 2M, we believe in the philosophy of zero defects, which means defects are not acceptable thus increasing customer satisfaction.
2M has adopted total quality management to infuse quality into every activity through continuous improvement.
2M encourages its employees to collaborate with the customers and suppliers to identify areas for improvement, no matter how small. For example, one of our techniques includes appointing as fault finders.
Their role is to inspect all sites and detect the faults. Incentives are awarded to them for the same. The corrective steps are taken to ensure a better service for the client.
2M believes that a job delivered with the best of material and workmanship will relieve the company from unwanted after sales service.
For jobs of critical nature, we even engage third party checks on our own and in our own interest.